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ISO 17100 Certified  ·  50,000+ Projects Delivered  ·  100+ Languages

FAQ

FAQ and customer support for translation services
FAQ

Frequently Asked Questions

Find answers to common questions about our translation services, pricing, and process.

General Questions

What languages do you support?

We support over 100 languages including all major European, Asian, Middle Eastern, and African languages. Our network includes native-speaking translators for languages ranging from Spanish and French to Mandarin, Arabic, Hindi, and many others. If you need a specific language combination, please contact us to confirm availability.

How much do translation services cost?

Translation costs vary depending on language pair, subject matter, urgency, and volume. Our rates typically start at $0.15 per word for common language pairs and standard content. Technical, legal, or medical content may have higher rates due to specialization requirements. We provide detailed quotes within 2 hours of receiving your project details.

How long does a translation project take?

Turnaround time depends on project size and complexity. A standard 1,000-word document typically takes 1-2 business days. Larger projects are calculated at approximately 2,000-2,500 words per day per translator. Rush jobs can often be accommodated with expedited services for urgent deadlines.

Do you offer certified translations?

Yes, we provide certified translations for official documents such as birth certificates, diplomas, marriage certificates, and legal documents. Our certified translations are accepted by government agencies, courts, universities, and other official institutions. Each certified translation includes a certificate of accuracy and translator credentials.

Quality & Process

How do you ensure translation quality?

We follow a rigorous quality assurance process that includes: (1) Assignment to subject matter experts and native speakers, (2) Translation by certified linguists, (3) Review and editing by a second linguist, (4) Proofreading for grammar and consistency, (5) Final quality check using advanced CAT tools. All our translators are certified and have extensive experience in their specialization areas.

What is your revision policy?

We offer unlimited revisions within 30 days of delivery at no additional cost if the changes fall within the original project scope. If you need modifications that expand beyond the original requirements, we'll provide a quote for the additional work. We're committed to your complete satisfaction with the final translation.

Do you use machine translation or AI?

While we leverage advanced CAT (Computer-Assisted Translation) tools and AI for consistency and efficiency, all our translations are performed by human linguists. We may use machine translation as a starting point for large volume projects, but every sentence is reviewed, edited, and refined by our expert translators to ensure accuracy and natural flow.

What file formats do you accept?

We accept virtually all file formats including MS Word, Excel, PowerPoint, PDF, HTML, XML, InDesign, Illustrator, Photoshop, and many others. For complex layouts or specialized formats, we maintain the original formatting and design. If you have a unique format, please contact us to confirm compatibility.

Specialized Services

Do you handle technical translations?

Yes, we specialize in technical translations across multiple industries including engineering, IT, manufacturing, and healthcare. Our technical translators have relevant industry experience and understand complex terminology. We maintain glossaries and style guides to ensure consistency across all technical documentation.

Can you localize my website or software?

Absolutely! We provide comprehensive localization services including website translation, software interface localization, mobile app localization, and e-commerce platform adaptation. Our localization goes beyond translation to include cultural adaptation, local market research, and technical implementation support.

Do you offer audio and video translation services?

Yes, we provide transcription, translation, and subtitling services for audio and video content. This includes podcast translation, interview transcription, video subtitling, voice-over script translation, and dubbing preparation. We can work with various media formats and provide time-coded subtitles when needed.

What about legal document translation?

We have certified legal translators who specialize in various areas of law including contracts, court documents, patents, compliance materials, and immigration papers. Our legal translators understand the importance of precision in legal terminology and maintain strict confidentiality standards.

Business & Pricing

Do you offer volume discounts?

Yes, we provide volume discounts for large projects (typically over 10,000 words) and for clients with ongoing translation needs. We also offer preferential rates for long-term partnerships and annual contracts. Contact us to discuss volume pricing for your specific requirements.

What payment methods do you accept?

We accept various payment methods including credit cards, PayPal, bank transfers, and checks. For ongoing clients, we offer NET 30 payment terms. Payment is typically due 50% upfront for new clients, with the balance due upon delivery. We provide detailed invoices and can accommodate specific billing requirements.

Can you work with urgent deadlines?

Yes, we offer expedited services for urgent projects. Rush jobs typically incur a 25-50% surcharge depending on the timeline. We have translators available 24/7 across different time zones to accommodate tight deadlines. For the fastest service, contact us directly by phone to discuss your urgent requirements.

Do you sign NDAs and confidentiality agreements?

Absolutely. We take confidentiality very seriously and are happy to sign NDAs, confidentiality agreements, and other legal documents to protect your sensitive information. All our translators and staff are bound by strict confidentiality agreements, and we use secure systems for file transfer and storage.

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